Shipping policy

Accurate addresses and signature for receipt of gift.
Please ensure all addresses are accurate to include postal town and postcode, together with recipient’s telephone number. Inaccurate addresses will inevitably cause delay and incur an additional delivery charge. We are unable to deliver to BFPO and PO Box numbers. Our liability is limited to delivery to the building, not individual recipients.

If you provide us with a wrong delivery address and your goods are signed for by another party, Taste Perthshire cannot be held responsible for any loss you incur as a result.

Prices
Mainland deliveries through out the UK will all be charged at £5.99 as a flat rate for gift items & hampers if the purchase is less than £99.99.  Any parcel for a single item purchased exceeding or of the value of £100.00 will be sent free of charge, the price of posting being covered by Taste Perthshire as a gesture of goodwill to the recipient.

Protective packaging
All our food and wine gifts are packed in strong containers. Depending on the contents of your gift, we usually pack glass items in bubble wrap and use either wood wool or polystyrene to protect your gift in transit. The whole gift and container is then enclosed in a strong cardboard outer.

Insured and tracked
The gifts are dispatched via courier, are insured and tracked.

Non Delivery arrangements:

Recipient not in and no-one to sign for gift
The driver will leave a card at the address with contact information for re-delivery or collection. Any parcel which has been carded and not delivered or collected within five working days from date of dispatch is automatically returned to Taste Perthshire. We cannot be held responsible for any perishable foods if the recipient does not contact the courier immediately on receipt of the calling card.

Claims for loss or damage
Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following: The goods are signed for upon receipt as damaged or have been refused because of obvious damage.

The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to the couriers and Taste Perthshire in writing within 7 days.

Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days. Returned goods must clearly show the full name, address and telephone number of the sender. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.